FAQ
What sizes do you carry?
Each product page lists the sizes that item comes in. For custom apparel, each garment's page under Custom Orders lists its sizes.
How long until I get it?
5–7 business days to make and pack it (only to pack it, when its product page says it's made ahead), then transit on top. Allow about 2 weeks from order to your door. Full detail on the Shipping page.
What does shipping cost?
$8 per order, or $5 when the order is only stickers. You'll see it in your cart before you check out.
Who makes it, and where does it ship from?
Stickers and posters are printed for us to order, and we pack and ship them ourselves by USPS.
The photo hat and custom orders are printed to order in the Coachella Valley by Snake Drive Screen Printing, and ship by USPS.
Mugs are printed to order and shipped by our print partner, Printful.
Can I change or cancel my order?
Orders can't be changed or cancelled once placed, except as below.
If we can't ship your order within the time we've given you, we'll email you before that date with a new estimate, and you can cancel for a full refund.
Can I return something?
- Stickers, posters and personalized items such as the photo hat are made for you, so they're final sale: no returns for a change of mind.
- Anything else can be returned unused, in original condition, within 30 days of delivery. You cover return postage on a change-of-mind return.
- If something arrives damaged, misprinted or isn't what you ordered, that's on us, whatever it is. Email us a photo and we'll replace or refund it.
Full policy on Returns & Refunds.
How should I wash printed apparel?
General guidance for screen-printed garments, such as a custom order:
- Turn it inside out before washing
- Cold water, gentle cycle
- Tumble dry low, or hang it
- Don't iron directly on the print
- Skip the bleach and fabric softener
Follow the garment's own care label where it differs — that's specific to the blank, this is general.
Do you do custom printing?
Yes — for groups, teams, and events, printed by Snake Drive Screen Printing. Send us the details and we'll quote it: Custom Orders.
Custom work is quoted separately and isn't covered by the standard 30-day return window.
Something else?
Email hello@desertcities.cc. If we don't know, we'll say so.
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