Custom Order Terms

These terms apply to custom orders: printing or embroidery we quote for you by hand, from Custom Orders or a quote page, and bill by Square invoice. Things bought from the store at checkout aren't custom orders.

They sit alongside our Terms of Service. Where the two differ on a custom order, these apply. Your quote sets what we make: the items, quantities, sizes, decoration, print locations and colors, and the price. A quote holds for 30 days.

Half the quoted total is due when we send your invoice. Nothing is printed until it's paid and you've approved your proof.

If you cancel before you approve the proof, we refund the deposit, less any art time spent on your order. Once you've approved the proof, the deposit is kept.

Before anything is printed, we email you a proof: a mock-up showing the artwork, its size and placement, and the ink or thread colors.

Nothing is printed until you approve the proof in writing: reply to the email with "approved", and that reply starts production. Please check the proof carefully: we print what you approve, so the spelling, dates and details on an approved proof are yours to catch. A change after approval may cost extra and move the date.

Every print run loses a few pieces to setup and misprints. So the number we deliver may be up to 5% over or under what you ordered, rounded down to whole pieces. That means a run of under 20 pieces is exact.

You pay for the pieces we deliver. If we deliver fewer, your balance goes down to match. If we deliver more, the extras within that 5% are free.

We match ink and thread colors as closely as the process allows, but not exactly. A screen shows color differently from ink on fabric, and the same ink looks different on different garment colors and materials.

If an exact color matters to you, such as a brand's Pantone color, tell us when you ask for a quote. We can mix a Pantone match on request, quoted per job; otherwise we print with the closest stock ink. Small differences in shade between your proof, your screen and the finished item aren't defects.

If your order arrives with a production defect, email hello@desertcities.cc within 14 days of pickup or delivery. That means a misprint, a print in a different place or color from the approved proof, or a damaged garment. Send photos and your quote number. We'll reprint the affected pieces or refund them.

These aren't defects:

• anything that matches the approved proof;
• a quantity within the 5% above;
• color within the range described above;
• wear from washing or use.

Custom work is made to your order, so it can't be returned or exchanged for a change of mind.

The other half is due at pickup or shipping. Your invoice gives its due date: the date you told us you need the order, or 30 days after the invoice if you didn't give one. We hand over or ship your order once the balance is paid.

Pickup is at our print shop in the Coachella Valley; the address comes with your pickup notice.

Artwork, logos and photos you send for a custom order are covered by "Your Artwork and Photos" in our Terms of Service. By sending them, you confirm you have the right to have them printed.

Desert Cities
A brand of KTN Taylor
P.O. Box 5482, La Quinta, CA 92248
hello@desertcities.cc